Shipping policy
Free shipping to the US & Canada, $9.90 everywhere else we ship
Every order to the United States and Canada ships free — no minimums, no codes, no surprises at checkout. To our other supported destinations, tracked shipping is a flat $9.90, and it’s free when you order two or more items.
Where we ship
We ship to the United States (all 50 states), Germany, Canada, the United Kingdom, France, Japan, Italy, Brazil, Spain, South Korea, Mexico, Sweden, Australia and Denmark, plus New Zealand, Singapore and Hong Kong. Please choose your destination at checkout.
Where your order ships from
We pack and ship from our warehouse in Guangdong, China, and send every order by tracked air express door to door. That’s why delivery takes a little longer than a domestic store — and why we’d rather tell you the real window up front than promise two days and miss it.
Processing & delivery
- Processing: orders are packed within 1–2 business days.
- United States & Canada: typically 4–12 business days from the moment you order to the moment it reaches your door — packing time included, so there’s nothing to add on.
- Australia, New Zealand, Japan, Singapore & Hong Kong: typically 4–12 business days door to door, packing time included.
- Germany, France, Italy & Spain: typically 7–12 business days, packing time included.
- United Kingdom, South Korea & Sweden: typically 9–12 business days, packing time included.
- Brazil: typically 16–27 business days, packing time included.
- Mexico: typically 11–22 business days, packing time included.
- Denmark: typically 4–12 business days, packing time included.
These are estimates, not guaranteed arrival dates. Customs checks and local delivery conditions can cause delays.
You’ll get a tracking link by email as soon as your order ships.
Late or missing parcels
Tracking usually updates every few days while a parcel is in transit; quiet stretches during the international leg are normal.
- Running late: if your tracking hasn’t moved in 7 days, or you’re past the delivery window above, contact us with your order number and we’ll chase the carrier.
- Lost in transit: if the carrier confirms a parcel is lost, we’ll send a replacement or refund you in full. You don’t pay twice for a parcel that never arrived.
- Marked delivered but missing: check with neighbours and around the property first, then get in touch within 7 days of the delivery scan and we’ll open a carrier trace and sort it out with you.
Import duties & taxes
TuckTrail covers applicable import duties, import taxes and customs clearance charges for all supported destinations. You are not responsible for these import charges. If a carrier or customs office asks you to pay an import charge, contact [email protected] with your order number and the notice before paying, so we can arrange a solution. If you have already paid, send us the receipt so we can review and reimburse the applicable import charge.
This is our responsibility to you; it does not mean every parcel has duties prepaid or uses the same customs service.
Address accuracy
Please double-check your shipping address at checkout. We can’t reroute or refund packages lost due to an incorrect address. If a package is returned to us as undeliverable, we’ll reach out to arrange reshipment.
Returns are free too
If it isn’t right, returns are free within 30 days — no reason needed — and we email you a prepaid label. Exchanges ship free in both directions too: sizing down costs nothing, and sizing up costs only the price difference. Outside the US and Canada we can’t print a local prepaid label, so we settle returns and exchanges with you by email, case by case. See our return policy.
Questions about an order? See our FAQ or contact us.
