Terms of service

Last updated: November 14, 2026

These Terms of Service (“Terms”) govern your use of tucktrail.com and any purchase you make from TuckTrail. By using our site or placing an order, you agree to these Terms.

Eligibility

You must be able to form a binding contract to purchase from us. We currently sell and ship to the United States (all 50 states), Germany, Canada, the United Kingdom, France, Japan, Italy, Brazil, Spain, South Korea, Mexico, Sweden, Australia and Denmark, plus New Zealand, Singapore and Hong Kong.

Products & pricing

We do our best to display products and prices accurately. Colors may vary by screen. Our catalog price base is United States dollars. You can view prices in the available display currencies. The currency and total shown at checkout are the currency and amount charged. Brazilian real (BRL) and South Korean won (KRW) displays are estimates; orders and payments for those selections are in United States dollars. Your bank or payment provider may apply its own exchange rate or conversion fee. Prices may change at any time. We reserve the right to limit quantities or decline or cancel orders, including for suspected fraud or pricing errors.

Orders & payment

Payment is processed securely through PayPal (including card, Apple Pay, and Google Pay). Your order is an offer to buy; we accept it when we ship. If we can’t fulfill an order, we’ll notify you and issue a refund.

Shipping

Shipping is free to the United States and Canada. Other destinations we ship to pay a flat shipping fee shown at checkout, waived on orders of two or more items. See our shipping policy for processing and delivery details.

Returns

Items may be returned free of charge within 30 days of delivery, with no reason required, provided they come back in resellable condition; we supply a prepaid return label for United States and Canada orders; for other destinations, return arrangements are agreed by email. Items may also be exchanged within the same window, with shipping free in both directions: an exchange for a smaller size, or for the same size in another color, carries no charge, and an exchange for a larger size requires payment of any price difference between the two sizes. Trying the fit at home does not affect eligibility. Gear that has been used outside the home, damaged, or cannot be cleaned is not returnable. See our return & refund policy for the full terms.

Intellectual property

All content on this site — including the TuckTrail name, logo, text, and images — is owned by TuckTrail or its licensors and may not be used without permission.

Acceptable use

You agree not to misuse the site, attempt to disrupt it, or use it for any unlawful purpose.

Disclaimers & limitation of liability

Our products are provided “as is.” Always supervise your pet and use carriers as intended. To the fullest extent permitted by law, TuckTrail is not liable for indirect or incidental damages arising from use of the site or products.

Governing law

These Terms are governed by the laws of the United States and the state in which TuckTrail operates, without regard to conflict-of-law rules.

Changes

We may update these Terms at any time. Continued use of the site means you accept the updated Terms.

Contact

Questions about these Terms? Contact us.

Import charges

TuckTrail covers applicable import duties, import taxes and customs clearance charges for all supported destinations. If you receive a payment notice, contact [email protected] before paying; if you have already paid, send your receipt for review and reimbursement of the applicable import charge. Delivery estimates vary by destination. See our shipping policy.